Terms

These general terms and conditions apply to all services provided by OURS GmbH, Kärntner Ring 4/4, 1010 Vienna, FN 653735 a ("OURS") to its customers.

By booking a class, purchasing credits or vouchers, or using the studio, you accept these terms. Deviating conditions apply only where agreed in writing.

OURS offers group classes in reformer Pilates, mat Pilates and sculpt, each lasting 55 minutes, as well as workshops, events, personal training and corporate services.

Booking and payment take place via the Eversports booking system. The contract is concluded once the booking system confirms your booking.

Participation works via credits, purchased in packs of 1, 3, 5, 8 and 16. Reformer credits can be redeemed for reformer, mat and sculpt classes. Morning reformer credits are valid exclusively for classes Monday to Friday between 7:00 and 12:00.

The prices displayed in the booking system at the time of purchase apply. All prices are final prices including statutory VAT.

The validity period of each credit pack is stated in the booking system and begins on purchase. Unused credits expire after that period. Refunds of unused credits are excluded unless mandatory statutory provisions state otherwise.

A spot is only reserved once the booking is completed. Without a booking, no place can be guaranteed.

Free cancellation is possible up to 24 hours before the class starts, via the booking system. In the case of later cancellation or a no-show, the credit used is forfeited, so that places can be passed on to the waiting list in good time.

For safety reasons, participation may be refused after a class has started. There is no entitlement to a refund in this case.

Consumers generally have a 14-day right of withdrawal without giving reasons for contracts concluded at a distance (§ 11 Austrian Distance and Off-Premises Contracts Act).

Pursuant to § 18 (1) no. 10 of that Act, there is no right of withdrawal for services connected with leisure activities for which a specific date has been agreed — that is, for the booking of a particular class.

Withdrawal can be declared informally, for example by email to hello@oursstudios.at. Services already used must be paid for on a pro-rata basis.

Vouchers can be purchased in any amount and redeemed for all regular classes. They are transferable but cannot be exchanged for cash. Statutory limitation periods apply.

Participation is at your own risk and requires physical fitness appropriate to the training. In the case of health restrictions, after surgery or injury, and during and after pregnancy, we strongly recommend obtaining medical advice beforehand.

Relevant health circumstances must be disclosed before the class begins so that exercises can be adapted. Instructions given by teachers must be followed.

Grip socks are mandatory on the reformer. They are available at the studio.

Please arrive a few minutes before the class starts, and about 15 minutes earlier on your first visit. Mobile phones must be silenced during class. Equipment and mats must be cleaned after use with the products provided.

No liability is accepted for valuables brought into the studio. Persons who repeatedly or seriously disrupt studio operations may be excluded from participation.

Changes to the schedule and to the teacher leading a class are reserved and do not give rise to any claim for a refund.

If OURS has to cancel a class, the credit used is returned to your account.

OURS is liable for damage arising from injury to life, body or health in accordance with statutory provisions. Otherwise, OURS is liable only for intent and gross negligence. Liability for slight negligence is excluded to the extent permitted by law.

Photographs and video may be taken at events and music specials and used for communications. If you do not wish to be recorded, let us know beforehand or on site and we will of course respect that.

Austrian law applies, excluding its conflict-of-law rules. Mandatory consumer protection provisions of your country of residence remain unaffected.

Should any provision of these terms be invalid, the validity of the remaining provisions is unaffected.

The place of jurisdiction for disputes with entrepreneurs is the competent court in Vienna.